Mow Masters – Return Policy

At Mow Masters, we want you to feel completely confident about every order you place with us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this before starting a return so the process goes as smoothly as possible.

Note: All figures mentioned in this policy are in USD.

1. Return Window

• 30-Day Limit: You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item.

• Requests submitted after this 30-day window has closed generally cannot be accepted.

2. What Can Be Returned

You are welcome to request a return if any of the following apply:

• The item arrived damaged in transit.

• You received a defective product.

• You were sent the wrong item.

• You simply changed your mind after receiving it.

• The item is still within the eligible return window and meets all return conditions.

3. Conditions for a Valid Return

For an item to qualify for a return, it must:

• Be sent back within 30 calendar days of the delivery date.

• Be unworn, unused, and in its original condition.

• Include the original box, papers, parts, and any accessories that came with it.

• Show no signs of damage, scratching, modification, or wear that occurred after delivery.

• Be accompanied by proof of purchase or a valid Mow Masters order number.

Note: Items that do not meet these conditions may be sent back to you or may not qualify for a full refund.

4. Getting Return Authorization

1. Contact First: Before shipping anything back, please reach out to support@mowmasters.site to request return authorization.

2. No Unauthorized Returns: Please do not send items directly to our address without prior approval; unauthorized returns may be delayed or refused.

3. Instructions: Once reviewed, we will send you clear return instructions along with the correct return shipping address.

5. Return Shipping Costs

Damaged, Defective, or Incorrect Items (Our Fault)

Contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the item

• Photos of the outer shipping packaging

• A short description of the issue

Once approved, we will provide you with a prepaid return shipping label at no cost to you.

Change of Mind

• If you changed your mind, return shipping costs will be your responsibility.

• Original outbound shipping charges are non-refundable in these cases.

6. Restocking Fee

We do not charge a restocking fee on approved returns.

• Restocking Fee: $0.00 USD

7. Exchanges

We currently do not offer direct exchanges. If you would like a different style, size, or model, you can return your eligible item under this policy for a refund and place a new order separately.

8. Non-Returnable Items

The following items are not eligible for return:

• Products that have been worn, used, modified, or altered after delivery.

• Items sent back without their original packaging, box, or included accessories.

• Products showing damage caused by improper use or handling after delivery.

• Return requests submitted after the 30-day window has passed.

• Gift cards (if applicable).

9. Shipping Your Return Safely

• We strongly recommend using a shipping carrier and service that includes tracking when sending an item back.

• We cannot process or verify returns that cannot be confirmed as shipped and delivered to our facility.

10. Order Cancellations

• If you want to cancel an order before it ships, please contact us immediately.

• Cancellation requests can only be honored if the order has not yet entered fulfillment. Once processed or shipped, the order must be handled through the standard return process. Refer to our Shipping Policy for more details.